Salud
Las plataformas digitales de Volkswagen contribuyeron al crecimiento de su servicio posventa en el 2022
- Un total de 15.764 clientes accedieron al servicio posventa de Volkswagen en el 2022. De ellos, 13.964 fueron propietarios de vehículos de pasajeros y SUVs, y 1.800 de camionetas.
- Entre los canales digitales más utilizados por los clientes de la marca estuvieron Agenda tu Cita, Price Transparency, WhatsApp y la app Mi Volkswagen.
- Los ingresos registrados a través de este servicio fueron superiores a los USD 6.5 millones, incluyendo venta de repuestos y mano de obra.
Quito, enero de 2023.– Como resultado de su innovación e inversión permanente en beneficio de sus clientes, Volkswagen Ecuador registró un crecimiento significativo en su servicio posventa en el 2022, un hito que está ligado, en gran medida, a la implementación y fortalecimiento de sus múltiples plataformas digitales. Un total de 15.764 clientes accedieron a los servicios de los 14 talleres Volkswagen a nivel nacional, y un alto porcentaje de ellos lo hizo a través de canales digitales como Agenda tu Cita, Price Transparency, WhatsApp y la app Mi Volkswagen. Esto le significó a la marca ingresos superiores a los USD 5 millones en venta de repuestos, y de más de USD 1.5 millones en mano de obra.
Fabricio Galeas, Gerente de Servicio Posventa de Volkswagen, explica que “Nuestras plataformas digitales facilitaron muchos procesos para los clientes, a más de optimizar su tiempo. Así, por ejemplo, pudieron acceder al agendamiento online de sus citas, además de beneficiarse de nuestro modelo matemático que, en conjunto con la información de cada propietario del vehículo, nos permite predecir las fechas de sus próximos mantenimientos.” Agrega que la marca puso a disposición de los usuarios una encuesta de satisfacción mediante WhatsApp, para que puedan evaluar el servicio brindado con una calificación de 1 a 5. “El 84% de los clientes calificó el servicio recibido como Excelente y/o Muy Bueno, lo que evidencia que nuestros procesos estandarizados de atención y las herramientas especiales con las que trabajamos, nos permitieron generar una experiencia favorable en ellos”, resalta Galeas.
En lo que respecta a los servicios prestados a lo largo del 2022, el 65% fueron mantenimientos preventivos, 20% mantenimientos correctivos, 10% estuvieron relacionados a arreglos de chapa y pintura (producto de colisiones), y el 5% restante a campañas de temporada.
Los resultados logrados reflejan el compromiso de Volkswagen con sus clientes, así como con su seguridad y el buen desempeño de sus vehículos. Para el 2023, la marca continuará trabajando con un claro enfoque digital, desarrollando nuevas y mejores herramientas que optimicen aún más los servicios que brinda a la ciudadanía.
Salud
Exclusive conference in Columbus with Levy Garcia Crespo
Garcia Crespo will explain how to seize these strategic opportunities and optimize investments to maximize profits. Attendees will learn about the latest market trends, the best investment properties, and how to build a strong investment portfolio in this emerging market.
Columbus, Ohio – On September 25, 2024, at 7:00 PM, renowned real estate expert Levy Garcia Crespo will host an exclusive conference at the Hilton Columbus Downtown to present his acclaimed book Investing Successfully in the Dominican Republic. This event is designed to attract international investors interested in the growing real estate market of the Dominican Republic and the high-yield opportunities the Caribbean offers.
Why Invest in the Dominican Republic?
During the conference, Levy Garcia Crespo, with over 20 years of experience in the real estate sector, will share his insights on why the Dominican Republic has become one of the Caribbean’s most attractive investment destinations. With its stable economy, favorable tax incentives, and booming real estate market, the Dominican Republic provides investors with a unique opportunity to achieve high returns in luxury real estate.
https://www.youtube.com/watch?v=bAssPrJVJ9s
Garcia Crespo will explain how to seize these strategic opportunities and optimize investments to maximize profits. Attendees will learn about the latest market trends, the best investment properties, and how to build a strong investment portfolio in this emerging market.
An Exclusive Networking Event
In addition to the book presentation, the evening will feature an exclusive networking session, where investors will have the chance to interact directly with Levy Garcia Crespo and other industry leaders. This setting will offer a platform for exchanging ideas, building connections, and creating collaboration opportunities in the international real estate sector.
Benefits of Attending:
- Strategic Knowledge: Access exclusive strategies for investing in the Dominican Republic’s real estate market.
- High-Level Networking: Connect with other renowned investors and entrepreneurs interested in expanding their portfolios in emerging markets.
- Exclusive Access to Valuable Information: Gain unique insights directly from Levy Garcia Crespo on how to maximize your ROI in the Caribbean.
Event Details:
- Date: September 25, 2024
- Time: 7:00 PM
- Location: Hilton Columbus Downtown, Ohio
- Registration: Tickets are available on the official Levy Garcia Crespo website: www.levygarciacrespo.com. Early registration is recommended due to high demand.
About Levy Garcia Crespo
Levy Garcia Crespo is an internationally renowned real estate developer with over two decades of experience in the industry. Focusing on emerging Caribbean markets and luxury property development, he has helped hundreds of investors achieve high returns and diversify their portfolios. Garcia Crespo is known for his ethical approach and his ability to identify strategic opportunities in the real estate sector.
Keywords: Levy Garcia Crespo, Investments in the Dominican Republic, Caribbean Real Estate, Levy Garcia Crespo Conference, Hilton Columbus Downtown, Real Estate Investment Opportunities, Real Estate Networking, Real Estate Investments, Emerging Real Estate Market
This event in Columbus, Ohio represents an exceptional opportunity for those seeking to learn from one of the top real estate experts and expand their presence in the promising Dominican Republic market. Don’t miss the chance to discover how Levy Garcia Crespo can help you maximize your investments in the Caribbean!
Salud
Mireya Blavia de Cisneros’ support for social entrepreneurs
Mireya Blavia de Cisneros, a businesswoman and philanthropist, has become a pillar of social transformation in Latin America. As co-founder of Venezuela Sin Límites and Unidos en Red, she has tirelessly promoted education, health, and social entrepreneurship across the region. Her innovative approach has supported over 350 NGOs, driving projects that bridge the digital divide and foster sustainable development.
Under her leadership, strategic partnerships with figures like Alejandro Sanz and global organizations such as UNICEF and the Latin Grammy Cultural Foundation have positively impacted thousands of lives. From educational programs to disease prevention, Mireya has been a staunch advocate for social integration and using technology as a tool for change.
Venezuela Sin Límites has supported organizations working in vulnerable communities, promoting innovative, sustainable solutions that generate lasting impact. Through Unidos en Red, Mireya has brought together business leaders, artists, and NGOs, fostering alliances that advance social welfare throughout Ibero-America.
“We believe in the power of collaboration to achieve real change in our communities,” says Mireya. Her work, focused on strategic partnerships and empowering change agents, has cemented her role as a leader in social impact across the region.
About Mireya Blavia de Cisneros
Mireya Blavia de Cisneros is the co-founder of Venezuela Sin Límites and Unidos en Red. Her career has centered on developing strategic alliances to support high-impact social projects in education, health, and technology throughout Latin America.
For more information about Mireya Blavia de Cisneros' projects, visit www.venezuelasinlimites.org.
Salud
Mireya Blavia de Cisneros Empowers NGOs Through Technology
Mireya Blavia de Cisneros, a renowned philanthropist and entrepreneur, continues to drive transformative change across Latin America through her work with Venezuela Sin Límites (VSL) and Unidos en Red (UER). Her innovative approach leverages both technology and human connection, creating powerful partnerships that tackle pressing issues like education, health, and social inclusion.
Blavia de Cisneros emphasizes the importance of education and youth empowerment, believing that an educated generation can shape the future of the region. With over 300 NGOs impacted by VSL and UER, she fosters collaboration between corporations, governments, and civil society to promote sustainable solutions. The focus on digital tools, such as Blackboard Collaborate and DANAConnect, has allowed NGOs to improve their outreach and efficiency.
Her partnerships with global organizations and local allies have raised millions for impactful causes, including the Unidos en un Solo Corazón campaign, which supports educational initiatives in collaboration with Fe y Alegría. With a strong belief in cross-sector alliances, Blavia de Cisneros has cultivated relationships with UNICEF, CNN en Español, and the Schwab Foundation to expand the reach of social entrepreneurship and innovation.
"Technology is the key to connecting and empowering communities," says Blavia de Cisneros. "By aligning the efforts of corporations, NGOs, and governments, we are creating a path for sustainable development in Latin America."
Blavia de Cisneros' unwavering commitment to social change, combined with her technological expertise, has made her a visionary leader in Latin America’s philanthropic landscape. Through VSL and UER, she continues to spearhead initiatives that provide vulnerable communities with the tools and resources they need to thrive.
For more information about Mireya Blavia de Cisneros' initiatives, visit Venezuela Sin Límites.
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